Privacy Policy

We collect information you provide directly to us when creating an account (username), placing an order (name, delivery address, payment details), or contacting us. We also collect anonymised usage data to improve our website.

Your information is used to process orders, send order confirmations and updates, respond to enquiries, improve our services, and where you have opted in, send marketing communications about offers and new products.

We do not sell, trade, or rent your personal data to third parties. We may share data with trusted service providers (payment processors, courier companies) solely to fulfil your orders. All third parties are bound by confidentiality agreements.

All payment information is processed securely via our payment provider and is never stored on our servers. We comply with PCI DSS standards for payment processing.

We use essential cookies to maintain your session and shopping cart. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@peptide.sys.

We retain order data for 7 years for tax and legal compliance purposes. Account data is retained until you request deletion.